Delivery method
Our company has signed agreement with DHL/FEDEX/UPS/TNT/EMS, which are international transport companies, which help us deliver goods quickly with more preferential price to lower transport cost for our costumers.
Transport cycle
Under normal circumstances, Cool Steel Jewelry proudly has worldwides shipment with DHL/FEDEX/UPS/TNT/EMSwithin 2-4 business days Encountered with festivals, vacation or force majeure, the transportation period may be a little longer.
Package and security
The merchandises are delivered in special container provided by DHL/FEDEX/UPS/TNT/EMS. Furthermore, we usually put some plastic bubbles inside the parcel to keep the jewelry steady, waterproof and crushproof. You can track the shipment via the web and get the additional information by 800 free or other telephones.
Refundment policy
As we are very confident with our fine jewelry, you can return your order within 7 business days from the date when you receive you order for a refund or exchange if you are not completely satisfied with our products for any reason.
Returning Your Order
Please follow these steps to return your jewelry item(s):
1. Contact with us and offer the relevant information of the order.(ID of the order, register name, telephone number and e-mail address )
2. Describe complete reasons for return. If the quantity of what you want to return is not the same with that of what you have ordered, or a few are damaged, please take photos of packaging and practicality of jewelry.
3. Costumers need to offer package ID, original packing materials and relevant bill of documents.
Relevant items you need to pay attention to:
We are not responsible for the loss and damage during the process of transport of the returned goods. Please refer to the declaring sum filled when we deliver the goods if you want to know the product sum.
Discrepancy in color and shape
What we sell are natural jewelry, we hold the belief of making every effort to keep the most natural characteristics of our products. It is normal that the color and shape of our jewelry occasionally come to be a little different from those in pictures.
